Shipping Policy

FREE SHIPPING POLICY

We offer FREE shipping for orders to Hong Kong and Mainland China. For international delivery outside of HK and Mainland China, we offer FREE shipping on orders over US$90 for up to 100+ international destinations. For order values less than US$90, a flat rate of US$7 will be charged for the flat rate shipping zones. Orders are sent by express airmail, and normally take 5 working days.

RETURN & REFUND POLICY

Thanks for shopping at Body Awakening Co. If you are not entirely satisfied with your purchase, we’re here to help.

 

Returns
You have 20 calendar days to return an item from the delivery date. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt of proof of purchase.

 

Refunds

We offer a 100% money back policy on all of our products. There are a few important things to keep in mind when returning a product you purchased.

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a full refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Order confirmation & cancellation
Once you place an order and make payment, you will receive a confirmation email detailing your order and delivery address. The order will be shipped out within 24hours of you receiving your order confirmation. If you have any questions once you have made your order, feel free to email us at info@bodyawakening.net.

 

Important note
Voucher codes or member’s points cannot be re-issued and are non-refundable. If you return an item which was purchased using a voucher code or member’s points, only the final paid price (after discount) will be refunded. Once an order is placed, it immediately goes to our warehouse for fulfillment and cannot be changed or cancelled. Please check your order carefully before submitting. Customers must follow the return process (stated above) for any unwanted products, and will need to place a new order for their desired product.

 

Contact us
If you have any questions on how to return your item to us, please contact us at info@bodyawakening.net